MasterCard Emails

Begin forwarded message:

From: XXXXX
Date: 28 February 2012 7:00:55 PM 
To: “consumer_inquiries@mastercard.com”
Subject: Fwd: Complaint

Hi MasterCard,

Any chance I can get some customer service on my complaints? 

Cheers,
XXXXX

~

Begin forwarded message:

(Note: this email bounced back to me advising ‘reason 550, No such user’)

From: XXXXX
Date: 28 February 2012 5:01:22 PM 
Cc: “Consumer_enquiries@mastercard.com”
Subject: Re: Complaint

Hello Again, 

Thank you for your outstanding customer service of choosing to ignore everyone of my complaint emails. So fantastic to know what you actually think of your customers. 

I would like to add another question to my complaint, assuming you ever deem it necessary to answer any of my emails. In light of the disgraceful, immoral and illegal conduct of News Corporation that the Levinson enquiry in the UK has uncovered, when will you be blocking cardholders from making payments to them, like you have for Wikileaks?

Yours in anticipation,
XXXXX

~

Begin forwarded message:

From: XXXXX
Date: 5 December 2011 4:41:49 PM
To: “Consumer_enquiries@mastercard.com”
Subject: Fwd: Complaint

Hello,

On the 25th of October I completed the online contact form on the MasterCard Australia website re submitting a complaint. The response provided email address AU_Contact@mastercard.com to submit this to. I have heard nothing back from them and have sent several follow up emails with no response. You telephone enquiries number gave me your email address instead. Please see below email for my complaint details.

Regards,
XXXXX

~

Begin forwarded message:

From: XXXXX
Date: 25 October 2011 5:29:22 PM 
To: “AU_Contact@mastercard.com”
Subject: Re: Other

Thanks for getting back to me – my complaint is as detailed below. I see that Wikileaks announced overnight it would be taking legal action against MasterCard in Australia – I’m assuming for many of the issues I detail below…

Dear MasterCard,

I am writing to lodge a formal complaint regarding why I am prevented from making donations to the organization ‘Wikileaks’ via my MasterCard. 

I make many purchases and donations both in person and online without any problems, however I find that I am unable to with Wikileaks as apparently you have decided (in cooperation with Visa) to prevent consumers from doing so.

I believe this is an infringement on my consumer rights and I have found no paragraph in the Australian Federal Competition and Consumer Act 2010 that could justify your actions. I have also checked the Australian Governments listing of Terrorist Organisations and Wikileaks is not listed.

I therefore find no basis for your company to prevent me from using my MasterCard to make a donation to Wikileaks. 

The Australian Federal Competition and Consumer Act 2010 does however have several paragraphs of activities that are not allowed, specifically sections: 
Section 45D Secondary boycotts for the purpose of causing substantial loss or damage; 
Section 46(1) prohibits a corporation with substantial market power taking advantage of that market power for a prohibited purpose. The prohibited purposes include (a) Eliminating or substantially damaging a competitor … in that or any other market (b) Preventing entry of a person into that or any other market (c) Deterring or preventing a person from engaging in competitive conduct in that or any other market; 
Division 1 of Part IV of the CCA, containing provisions 44ZZRA – 44ZZRV, now contains the primary prohibition on cartel conduct (in the form of price fixing, bid rigging, market division and restricting outputs) in Australia.

As part of my complaint, I would like you to specifically address how your decision to prevent me from using my MasterCard to donate to Wikileaks, Does Not breach the above sections of the Australian Federal Competition and Consumer Act 2010.

Looking at these provisions more closely: 
Section 45D regarding Secondary Boycotts details: 
             (1)  In the circumstances specified in subsection (3) or (4), a person must not, in concert with a second person, engage in conduct:
                     (a)  that hinders or prevents:
                              (i)  a third person supplying goods or services to a fourth person (who is not an employer of the first person or the second person); or
                             (ii)  a third person acquiring goods or services from a fourth person (who is not an employer of the first person or the second person); and
                     (b)  that is engaged in for the purpose, and would have or be likely to have the effect, of causing substantial loss or damage to the business of the fourth person.

I submit to you that your decision contradicts section 1,a,ii. In conjunction with Visa, you have prevented me (the third person) from acquiring goods or services from a fourth person (Wikileaks). Furthermore, I submit that your actions are likely to have the effect of causing substantial loss to Wikileaks.

Section 46(1) Misuse of Market Power:
I submit that your actions contradict section c) “Deterring or preventing a person (Wikileaks) from engaging in competitive conduct in that or any other market”.

Regarding Division 1 of Part IV, I submit that you (MasterCard) and Visa are engaging in Cartel Conduct – “This conduct is prohibited where made or given effect to in a ‘contract, arrangement or understanding’ and two or more of the parties involved are competitors (or would be but for the conduct”.

If you do not overturn this decision and allow me to use my MasterCard to make donations to Wikileaks, I will consider escalating my issue to the ACCC.

I would appreciate a response from you in the next ten working days, regarding my complaint.

I can be contacted via email XXXXX or mobile XXXXX should you wish to discuss my complaint further.

Regards,
XXXXX

~

On 25/10/2011, at 3:30 PM, AU_Contact@mastercard.com wrote:

Hi- if you can provide me with more information regarding what your complaint is regarding I can let you know who you should contact, otherwise please email this address and I will forward your complaint to the relevant party. Please note that MasterCard does not issue cards directly nor manage customer accounts.

Kind regards 

~

10/22/2011 04:39 PM

To

cc

Subject
Other

Your Name : XXXXX
From Email Address : XXXXX
Comments : Hello MasterCard Australia, I wish to lodge a complaint with you, please provide an email address.

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